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your questions answered
Can I purchase PlayerData GPS outright?
You can't buy PlayerData GPS outright, only on a membership plan. This guarantees you access to all the latest software updates that we develop and you don't need to worry about a warranty period, we will always replace units if you have issues.
Can I use my PlayerData GPS tracker indoors?
Currently PlayerData GPS trackers only work outdoors where they can locate a strong satellite signal. Our units use this positional data to create accurate heatmaps along with other key metrics.
What happens if I change my mind?
If you are unhappy or unsatisfied with your subscription for any reason, please contact our Customer Success Team at email@example.com where they will endeavour to resolve the issue. You may cancel your subscription and return your PlayerData trackers for any reason within 14 days of receipt for a full refund. Find out more about our returns policy.
What is the minimum subscription term?
Every PlayerData subscription is for a minimum of 12 months, however clubs can pause their subscription for up to 2 months during the offseason.
Will the PlayerData app run on my device?
The PlayerData App is Android and iPhone compatible and the web App will run on all popular modern internet browsers.
What happens to my data if I don't renew my subscription?
When your membership runs out, your access to the app becomes read only. You can still access the data for up to 12 months after cancelling your subscription, allowing you to keep your data when you renew during this time. After 12 months, unless you request otherwise we will delete your data in line with our data processing agreement.
Are the GPS trackers assigned to one player?
No, they are interchangeable and can be shared between players. Each player will have their own profile on the app and whenever they use a unit, you can assign it to their profile.
Is PlayerData difficult to setup and use?
Not at all. We pride ourselves on ease of use, you can be up and running in less than a minute. No need for high powered computers or plugging in either, just connect to bluetooth and upload your team's data in 5 minutes.